Frequently Asked Questions
Everything you need to know about Hairstory products, shipping, and more.
What makes Hairstory New Wash different from traditional shampoo?
Traditional shampoos use harsh detergents (sulfates) that strip hair of natural oils. New Wash is a detergent-free formula that cleanses with essential oils and fatty acids, leaving your scalp balanced and your hair hydrated without the need for a separate conditioner.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Can I return a product if it doesn't work for my hair type?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Are your products safe for color-treated hair?
Absolutely. Because our formulas are detergent-free and pH-balanced, they are actually gentler on hair color than traditional shampoos, helping your shade last longer and stay more vibrant.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Hairstory products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without animal-derived ingredients.