Returns & Exchanges

We want you to love your hair journey with Hairstory, which is why we offer a 30-day satisfaction guarantee on all our products. If a formula isn't the right fit for your hair type, we will gladly process a return or exchange for you.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Package Your Items

  Securely pack the products in their original packaging or a sturdy box to ensure they arrive safely back to us.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.